FOR TENANTS
Tenant help and maintenance requests
Report a repair, find answers about your tenancy, or get in touch with your property manager.
Emergency? Call our 24/7 line: [phone number]
Report a repair
What counts as an emergency?
Gas smell or carbon monoxide alarm
Major water leak or flooding
No power, heat or water
Broken external door or window
For emergencies, call the 24/7 line instead of using the form. For everything else, the form is the fastest way to reach us, and adding photos in your follow-up email helps our tradespeople arrive with the right parts. If you smell gas, leave the home and call the gas emergency service first.
Photo by Bermix Studio on Unsplash.
Tenant questions
Can't find your answer? Contact us.
By bank transfer or standing order to the account in your lease. Use your property address as the payment reference.
Emergencies are attended within hours. Urgent repairs are usually booked within 3 working days, and routine repairs within 2 weeks.
After the move-out inspection we agree any deductions with you and return the deposit as quickly as local rules allow, usually within [X] days.
Yes. Email your property manager at least [X] days before your lease ends and we'll confirm the next steps in writing.
Ask us first in writing. We'll check with the owner and reply with a decision, usually within a week.
keyhaven
Property management for owners who want steady rent and tenants who want quick, friendly help.
Owners and tenants
Management plans
Free rental appraisal
Report a repair
Tenant FAQs
Contact
[email protected]
Office address, City
Mon to Fri, 9:00 to 18:00
Emergency repairs: 24/7 line
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